Terms & Conditions

1. About these terms

Capitol Suites & Apartments is operated by ДРУШТВО ЗА ПРОИЗВОДСТВО, ПРОМЕТ И УСЛУГИ АБ ИНТЕРНЕШАНЕЛ ГРУП УВОЗ-ИЗВОЗ ДООЕЛ СКОПЈЕ (AB International Group DOOEL Skopje), Boulevard Jane Sandanski 71-a/2/81, Skopje – Aerodrom, North Macedonia, company registration number (ЕМБС) 7347170, tax number (ЕДБ) 4032019541731 (“we”, “us”). Our apartments are inside Capitol Mall & Residence, Boulevard Jane Sandanski 71A, Skopje, North Macedonia.

If you book through another platform (for example Booking.com or Expedia), that platform’s booking conditions apply to payment and cancellation; the house rules below apply to every stay.

2. Booking requests and confirmation

A booking made on this website is a booking request, not an instant confirmation. Your request is saved with a booking number (for example CS/2026/10/02/01) and you receive an email that it is pending.

We check availability and confirm or decline each request by email. Your stay is confirmed only when you receive our approval email. If we cannot confirm the dates you asked for, we will tell you and, where possible, suggest other dates.

The guest who makes the booking (the lead guest) must be at least 18 years old and is responsible for giving correct details for everyone in the booking.

3. Prices

• Every apartment is a 72 m² Luxury Suite One Bedroom for up to 4 guests.
• The price is €65 per apartment per night for one adult.
• Each additional adult costs €5 per night. Children aged 5 and over cost €5 per night. Children aged 0–4 stay free.
• The total for your stay is shown before you send the request and repeated in our emails. Prices are in euros (EUR).
• All prices include VAT (5%) and the local tourist tax (40 MKD per guest per night, children included). Nothing is added to the price you see.

Services marked “additional charge” on our Facilities page (for example the airport shuttle, laundry or bowling) are not included and are paid separately.

4. Payment

No deposit is charged when you send a booking request.

You can pay for your stay in one of two ways:

• In cash on arrival, or
• By card online, through a secure payment link that we send you.

This website never asks for your card details, and we will never ask you to send card details by email, WhatsApp or Viber. Companies can receive an invoice; please tell us the company details before arrival.

5. Best price guarantee

When you book directly with us you get our best available price. If, within 24 hours of your booking, you find a lower price for the same apartment and the same dates on another website, send us the link and we will match it.

6. Changes, cancellation and no-show

To change or cancel a booking, contact us by email, phone, WhatsApp or Viber and mention your booking number.

• Free cancellation up to 7 days before arrival.
• Cancellation less than 7 days before arrival: the full price of the booking is charged.
• No-show (not arriving without telling us): the full price of the booking is charged.
• Leaving early: the full price of the booking is charged; nights that were not used are not refunded.

7. Check-in and check-out

• Check-in from 14:00. Check-out until 11:00.
• Self check-in is available 24/7. Please tell us your estimated arrival time in the online check-in.
• Please complete the online check-in before you arrive. We send arrival and access instructions by email and WhatsApp one day before arrival.
• By law, every guest must show a valid passport or ID card so that we can register the stay with the authorities.
• Early check-in and late check-out are possible on request, depending on availability, and are charged extra.

8. Guests and occupancy

Each apartment sleeps a maximum of 4 guests, children included, in the king bedroom and on the sofa bed. Only guests registered in the booking may stay overnight.

9. House rules

• All suites are non-smoking. Smoking is allowed only in the designated smoking area.
• Pets are not allowed.
• Capitol Mall & Residence is also home to residents. Please keep noise low, especially at night, and respect the neighbours, other guests and our staff.
• Please use the Capitol Suites private entrance for check-in, not the Capitol Mall main entrance.

10. Parking

Guests have free private underground parking on level -3, subject to availability. Please reserve a parking place in advance (you can tell us in your booking request or in the online check-in). Vehicles are parked at the owner’s risk.

11. Facilities and services

Daily housekeeping, Wi-Fi and access to Capitol Fitness are included for our guests. Restaurants, shops, the supermarket, bowling and the Kids Park in Capitol Mall are run by other companies, with their own opening hours, prices and rules.

Please use the internet connection fairly and lawfully.

12. Damage and liability

The lead guest is responsible for damage, missing items and lost key cards caused by anyone in the booking, and may be charged the cost of repair or replacement.

Please do not leave valuables unattended. We are not liable for losses caused by events outside our control, such as power or water cuts by public utilities, extreme weather or official restrictions. Nothing in these terms limits your rights as a consumer under the law.

13. Personal data

How we use the details you give us, including identity documents from the online check-in, is explained in our Privacy Policy.

14. Applicable law

These terms are governed by the law of the Republic of North Macedonia. If we cannot solve a disagreement together, the competent court in Skopje decides.

15. Contact

Phone, WhatsApp and Viber: +389 70 40 40 00
Email: [email protected]
Address: Boulevard Jane Sandanski 71A, Skopje, North Macedonia